Profile

• Honest, courteous team player.
• Self motivated and keen to increase my knowledge base and skill sets.
• Pro-active, used to working in busy environments and to achieving targets.

Professional experience

October 2000 - Present Software Developer Limited Milton Keynes
1^st Line Support & Sales and Marketing Assistant

• Provide 1^st Line Technical support for users
• Involved day-to-day administration of MS NT4 and Small Business Server, MS Exchange, IIS, SQL Server 7.
• Duties included: resolving proxy errors on the IIS, implementing new user accounts for server and Exchange, daily backup via DAT.
• New system/workstation installs, including systems builds (H/W) and installation and configuration of software.
• User application support on: MS Windows ’98, word, Excel and Access ’97.
• Position also involved administration and development of web-sites, including the use of HTML and some ASP programming with VB Script and SQL databases.
• Sales and Marketing duties included development of e-mail marketing campaigns and account management duties.

June 1999 – April 2000 The Merchants Group - SAP Milton Keynes
Telebusiness Communicator

• Undertook 1 week intensive product and concept training at SAP’s UK Headquarters in Middlesex
• First phase of project was to successfully secure SAP Marketing contract for The Merchants Group, beating Merchants’ direct competitor: Bran.
• Main duties: telesales activity to various markets and to board level decision-makers, to qualify and pass leads to SAP VARS.
• Second phase of project included support on various SAP direct marketing campaigns & support of an inbound marketing hotline, dealing with queries & technical support on SAP’s R3 business management software.

April 1998 – May 1999 Gauntlet Entertainment Limited Milton Keynes
Account Manager

• Account Manager for 200+ clients, including Hamleys of London and several large sub-distribution companies such as; Games World Ireland and Telstar Leisure.
• Main duties consisted of telesales activities to these clients in relation to a 200+ title back catalogue of game, educational and entertainment software across several formats, including; PC, PSX and Dreamcast.
• Represented company at various trade shows, including; ECTS ’99, conducted numerous client meetings to discuss new releases and trading agreements.
• Also participated in structured product testing for new releases.

September 1997 – April 1998 Ingram Micro Milton Keynes
Marcoms Professional

• Worked as part of a team to carry out a number of different marketing campaigns to identify key problem areas of Ingram Micro’s marketing strategy and also highlight key business areas to generate new revenue.
• Also formed part of a Hewlett Packard help desk, dealing with technical queries regarding HP printers, scanners, desktop systems and peripherals, as well as taking orders.
• Designed call-out script for ‘Apple Macintosh’ campaign.

Education

February 2000 – Present Manchester Metropolitan University
Awarding Body Consortium Level 3 Certification

• Advanced Internet Studies.
• HTML Tools.

Currently undertaking:

• Advanced Web Building.

1991 - 1997 Ousedale Secondary School Newport Pagnell
A-Level Passes

• Politics – C
• English Literature – C
• General Studies – C

IT Skills

Expertise Level
(1 = vague familiarity, 10 = expert knowledge)

• Microsoft Windows O/S; ’95, ‘98’, NT Workstation/server, 2000 – 7/10
• MS Office suite; Excel, Word, PowerPoint, Access ’97 – 7/10
• Mac O/S; various – 4/10
• Relational/Interactive databases; 4D, SAP R3, SQL 7 – 7/10
• PC skills; installation, configuration H/W, S/W, peripherals – 7/10
• Network skills; administration, user accounts, IIS, Proxy server – 6/10
• Internet skills; HTML, FTP, ASP, search engines, etc.. – 7/10

Patents and publications

Website: http://www.aikira.freeservers.com

Interests and activities

• Martial Arts.
• Health and Fitness.
• Internet Technology

References

Referees supplied on demand.

Salary Expectations

Minimum basic £15,000 / £9 p/hr.